Non-Emergency Medical Transportation (NEMT) in California
Free rides to medical appointments for Medi-Cal members who have no other way to get there. Learn what NEMT is, who qualifies, and how to get started.
What is Non-Emergency Medical Transportation?
Non-Emergency Medical Transportation (NEMT) is a benefit provided to Medi-Cal members who need help getting to and from medical appointments. Unlike ambulance services used for emergencies, NEMT is for scheduled medical visits where you don't need emergency care but do need a way to get there.
NEMT covers a wide range of medical appointments including doctor visits, specialist appointments, dialysis treatments, physical therapy sessions, pharmacy trips, lab work, mental health visits, and other medically necessary healthcare services.
In California, NEMT is a covered benefit under Medi-Cal. This means eligible members pay nothing β the transportation is completely free.
NEMT Benefits Under Medi-Cal
Completely Free
NEMT is a covered Medi-Cal benefit. You pay nothing for rides to and from medical appointments.
Door-to-Door Service
Pick-up and drop-off at your home. No need to get to a bus stop or meeting point.
Scheduled Rides
Book your rides in advance to match your appointment times. Reliable, on-time service.
All Medical Visits
Covers doctor visits, specialists, dialysis, physical therapy, pharmacy, lab work, and more.
Accessibility Support
Accommodations for wheelchairs, walkers, and other mobility needs.
Round-Trip Service
We take you there and bring you back. Complete round-trip transportation included.
NEMT vs. Rideshare Services
How does NEMT through Enhanced Care Management compare to services like Uber Health or Lyft?
| Feature | Enhanced Care Management NEMT | Uber/Lyft Rideshare |
|---|---|---|
| Cost for Medi-Cal members | Free | May have costs |
| Accompaniment during visit | Yes β we stay with you | No |
| Help with paperwork | Yes | No |
| Translation services | Yes | No |
| Scheduled in advance | Yes | Yes |
| Door-to-door service | Yes | Yes |
| Wait during appointment | Yes | Extra charge |
NEMT Service Areas in Southern California
Enhanced Care Management provides free non-emergency medical transportation across three Southern California counties.
Los Angeles County
80+ cities covered including Los Angeles, Pasadena, Diamond Bar, Pomona, and more.
Riverside County
30+ cities covered including Riverside, Temecula, Palm Desert, Murrieta, and more.
San Bernardino County
30+ cities covered including Rancho Cucamonga, Ontario, Redlands, Victorville, and more.
Frequently Asked Questions About NEMT
What does NEMT stand for?
NEMT stands for Non-Emergency Medical Transportation. It refers to transportation services that help people get to and from medical appointments when they don't have an emergency but need help getting there.
Who qualifies for NEMT in California?
In California, Medi-Cal members who need transportation to medical appointments and cannot get there on their own qualify for NEMT. This includes people without a car, those who cannot drive due to medical conditions, and those without access to public transportation.
Is NEMT free for Medi-Cal members?
Yes, NEMT is a covered benefit under Medi-Cal. Eligible members pay nothing for non-emergency medical transportation to and from healthcare appointments.
What is the difference between NEMT and Uber Health or Lyft?
NEMT is a Medi-Cal benefit that is free for eligible members, while Uber Health and Lyft are ride-sharing services that may charge fees. NEMT providers like Enhanced Care Management also offer accompaniment during the medical visit, help with paperwork, and translation services β services that ride-sharing apps don't provide.
What types of appointments does NEMT cover?
NEMT covers transportation to doctor visits, specialist appointments, dialysis treatments, physical therapy, pharmacy trips, lab work, mental health appointments, and other medically necessary healthcare services.
How do I schedule NEMT through Enhanced Care Management?
Call us at (626) 669-6777 with your appointment details. We'll verify your Medi-Cal eligibility, schedule your pick-up and drop-off, and coordinate everything so you get to your appointment on time.
Need NEMT in Southern California?
Enhanced Care Management provides free non-emergency medical transportation for Medi-Cal members. Call us to schedule your ride.